Manage billing

A Neon account can view and manage billing from the Billing page in the Neon Console. On the Billing page, you can:

• View the details of your current plan
• View your Billing summary if you are on a paid plan
• Monitor your current usage
• Update your billing information, including your payment method and billing email
• Change your plan
• View and download invoices

View the billing page

To access your Billing page:

1. Navigate to the Neon Console.
2. Select your Profile.
3. Select Billing from the menu.

Update your payment method

To update your payment method:

1. Navigate to the Neon Console.
2. Select your Profile.
3. Select Billing from the menu.
4. Select Billing info.
5. Locate Payment method on the page and click Edit.

If you are unable to update your payment method, please open a support ticket.

Missed payments

If an auto-debit payment transaction fails, Neon sends a request to update your payment method. Late fees and payment policies are described in Neon’s Terms of Service.

Update your billing email

To update your billing email:

1. Navigate to the Neon Console.
2. Select your Profile.
3. Select Billing from the menu.
4. Select Billing info.
5. Locate Billing email on the page and click Edit.

If you are unable to update your billing email, please open a support ticket.

Invoices

A Neon invoice includes the amount due for the billing period.

Download invoices

To download an invoice:

1. Navigate to the Neon Console.
2. Select your Profile.
3. Select Billing from the menu.
4. Select Invoices.
5. Click the download icon for the invoice you want to download.

Change your plan

To change your plan:

1. Navigate to the Neon Console.
2. Select your Profile.
3. Select Billing from the menu.
4. Select Change plan.

Changing your plan to one with lower usage allowances may affect the performance of your applications. To compare plan allowances, see Neon plans.

If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances.

To downgrade from an Enterprise plan, please contact Sales. Cancellation of an Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the customer agreement.

Deactivate your account

To deactivate your Neon account, please initiate a deactivation request through the Neon support team. If you're a Launch or Scale plan subscriber, you can generate a support ticket directly from the Neon Console. Navigate to the Support link located in the Neon Console sidebar to open the Create support ticket modal. Here, you can formally request the deactivation of your account. For direct access to this modal, click here. If you are a Free Tier user and do not have access to the Create support ticket modal in the Neon Console, please direct your deactivation request to support@neon.tech.